September 25, 2017
ISETAN The Japan Store Kuala Lumpur (herein referred to as The Japan Store) opened in October 2016 in the heart of Kuala Lumpur as a department store that embodies Cool Japan throughout the entire building. It offers the “Real Japan,” in which customers can experience the craftsmanship, technical know-how, and aesthetic sense that Japan boasts of in a wide variety of genres, including food, fashion, cosmetics, miscellaneous merchandise, interior design goods, and lifestyle in products and services. With Cool Japan Fund, Mitsukoshi Isetan Holdings gave shape to this new type of department store, the first of its kind outside of Japan. We were able to speak with Maya Furuie, the highly active manager of the Japan Store, and Team Nadeshiko, a group created to implement Japanese-style service.
(*Information as of July 2017)